Using the AppGate Knowledge Portal

The guides provided in this Knowledge Portal help you set up and manage your AppGate ZTNA system and the AppGate ZTNA Client. Refer to the following sections if you have any problems navigating the Knowledge Portal.

NOTE

To get the best experience and results from this Knowledge Portal:

• Log in if you are a customer

• Review the Search tips to get better search results and find what you are looking for

Customer Login

AppGate customers are encouraged to log in to the Knowledge Portal to gain access to security notices, advanced guides, and other restricted content.

To log in:

1. Click the Login button at the top-right of the screen.

2. At the Login page, select Customer Login and enter your credentials.

Tips for using the Knowledge Portal

The Knowledge Portal contains the AppGate ZTNA Admin Guide, User Guide, and Release Notes from version 6.5 and later, along with Support Knowledge articles in the Help Center.

To find an earlier version of the documentation, see the Legacy documentation table below for links to older versions that are outside of this portal.

Searching the Knowledge Portal

Select the Search field at the top-right of the page to initiate a search. An editable search field appears in the center of the page. Enter your keywords or questions in this field, without pressing Enter, and results will automatically appear.

Search results are based on article category and title, tags, and text content.

To use Advanced Search, select Go to advanced search at the bottom of the basic search results window. This will open up a Search page with a list of filters on the left-hand side. Here you can filter your search by category, tags, language, and the date the article was created/edited.

Searching with Sage AI

Using Sage AI when searching the Knowledge Portal can help answer questions, summarize sections, and find information that may not be at the top of the search result list.

When performing a basic or advanced search:

1. Enter keywords or ask a question as usual, but then press Enter.

2. Once you press Enter, Sage AI will generate a summary to answer your search query on top of the related search results.

3. Within Sage AI’s results are numbered footnotes with links to the source of the information. Hover over each one to view the name of the article and a link.

4. Click the link to open the article in a new tab. We recommend using these footnote links as these articles are not always at the top of the list of search results.

Article Summaries

From within an article, you can use Sage AI to generate a summary of that article. Click Article summary to generate the results.

Filtering Articles in the TOC

To filter articles in the left-hand table of contents (TOC):

1. Select the icon at the top of the TOC.

2. The Filter by name field will appear.

3. Enter a key word to search article titles. The TOC will dynamically update to display articles with that key word in the title.

Downloading a page to PDF

To download a page of the documentation as a PDF, click the three dots at the top-right of the page and select Export PDF.

Providing feedback

At the bottom of each article you will be able to provide feedback. Click Yes or No to indicate if an article was helpful. When you make a selection, the optional feedback form appears. Enter your comments or questions and select the Notify me about updates checkbox if you would like to be notified when that page is updated.

Legacy documentation

Use the following links to find release notes and guides for versions of AppGate ZTNA documentation earlier than 6.5: