The active sessions list summarizes the current users within the Collective. The active sessions list shows a number of columns to allow filtering and sorting.
Filtering and sorting
The search box can be used to filter the view; so to list just see service users you could search for 'service'. Most columns are sortable - just click on a column heading and sort arrow(s) will appear.
Viewing specific sessions
Click on any row to access specific session details.
Action Buttons
Action buttons are accessed by clicking the three dots to the right of each line item in the table or from the <Actions> button within the item. They are contextual, changing depending on the type of item and the state of the item.
Analyze Policy Assignments. Runs a simulation of the Policy assignment process using the user's currently reported Claims. This will allow you to see which Policies are being applied as well as the resulting device settings - which may come from a number of different policies.
Download Client Logs. Triggers a log bundle download from the device being used. Requires Client v6.1 or later. This will download a zip archive of the user's Client logs.
Renew Tokens. Will refresh the tokens for this device. This might be used to push an Entitlement update to a user's device. It is possible to use bulk actions on Active Sessions to Renew Tokens. This can also be done from Registered Devices.
Blacklist User. Removes access from all devices for this user by revoking all related tokens and adds them to the blacklist preventing them from signing in again. This can also be done from Registered Devices.
Session details
Shows session details for the selected user/device and provides additional details for the selected Site.
Actions
The <Actions> dropdown within the session details can perform the same operations as the Action Buttons described above.
General details
The top of the session details includes a set of fixed non-Site-specific details about the chosen session, and may include warnings such as:
IP address conflicts
Appgate SDP routes traffic to multiple Sites simultaneously - so it is important to avoid having the same IP address appear on multiple Sites. If a conflict detected then a message detailing the offending Sites will be identified so remedial action can be taken.
Unreachable Protected Hosts
When there are Unreachable Protected Hosts reported, then more details can be obtained from the App Health Reports page.
Site specific details
Select Site
The user may be connected to multiple Sites. The 7 additional details tabs display the information for only the Site chosen.
NOTE
During failover or Client reconnection (moving from one Gateway to another) both Gateways may report that the same user is attached.This will resolve itself within 5 minutes.
Entitlements
The Entitlements shown are those which are allowed by the Policies.
| Entitlements show:
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System Claims
The current claim values being used for the user's session. The appendix contains more information about Claims in detail.
User Claims
The current claim values being used for the user's session. The appendix contains more information about Claims in detail.
Device Claims
The current claim values being used for the user's session. The appendix contains more information about Claims in detail.
Gateway Stats
Detailed statistics from the Gateway for the user's session such as the total bytes read and written through the VPN daemon servicing this user.
Session Stats
Details about the session's connection (to this Gateway).
Connected for - the connection to this Gateway
Connection Attempts - the number of tries to connect to this Site including this try (normally this will be 1).