---
title: "Troubleshooting"
slug: "troubleshooting-v6-6"
updated: 2026-02-23T19:30:26Z
published: 2026-02-23T19:30:26Z
canonical: "support.appgate.com/troubleshooting-v6-6"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.appgate.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

A typical flow includes deploying new appliances, configuring the system and testing access and then hardening the system . There are sections in the manual to help with troubleshooting in each of these areas:

| Topic | Description |
| --- | --- |
| [Registering a new appliance](/v1/docs/registering-a-new-appliance-v6-6) | Registering a new appliance - explains what to look for if a new appliance does not register correctly after it is deployed and provides some guidance on how to resolve any issues. |
| [Appliance troubleshooting](/v1/docs/appliance-troubleshooting-v6-6) | Appliance troubleshooting - details all the information you need to get a general understanding of the internals of the appliance, how to obtain logs from the appliance and some useful commands you might need. |
| [HA Controller maintenance and troubleshooting procedures](/v1/docs/controllers-v6-6#maintenance-scenarios) | HA Controller maintenance and troubleshooting procedures - details the most likely problems you will encounter when setting up or managing HA Controllers and the steps you need to take to fix them. |
| [User access troubleshooting](/v1/docs/troubleshooting-user-and-device-access-v6-6) | Troubleshooting access - helps diagnose and fix issues users may have when connecting TO the appliances using the Client for the first time such as with SPA. It then covers how do diagnose issues relating to application access including DNS. |
| [System security - best practice](/v1/docs/system-security-best-practice-v6-6) | System security - covers the steps you need to take to ensure your system is configured correctly from a security standpoint. |