---
title: "Provide a Reason"
slug: "provide-a-reason-v6-6"
updated: 2026-02-19T16:40:00Z
published: 2026-02-19T16:40:00Z
canonical: "support.appgate.com/provide-a-reason-v6-6"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.appgate.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Provide a Reason

You may need to provide a text explanation of why you are accessing a given application. This is due to policies put in place in AppGate ZTNA by your security team. This section outlines how to enter your explanation for accessing this resource.

When a Reason is required the **User Interaction** window will open.

If you don’t want to do enter a reason at the current time, close the window. The window will re-open when you need it later.

## User Interaction

When you see the Provide Reason window:

![provide_reason.png](https://cdn.us.document360.io/e7482ce5-acfa-4c3b-b76c-b6c32472644a/Images/Documentation/provide_reason.png?sv=2026-02-06&spr=https&st=2026-10-27T02%3A04%3A56Z&se=2026-10-27T03%3A04%3A56Z&sr=c&sp=r&sig=Iucnxfk6WRmVcWE4KLofjRBTB9aVLTz3SLhJuQEktpo%3D)

1. Type in your reason for accessing this resource in the Reason field. The text is free-form, and there is no limit on the number of characters you can use. The text message set by your administrator in the notification window may provide a hint about the type of information you need to provide. For example, to update information about a customer inquiry, you may need to enter the customer reference or ticket number.
2. When you have finished entering text, click **Submit** to continue.
3. You should now be able to access the application you require.