When new policies are pushed or after a specified interval of time, you may be required to reauthenticate.
A notification will appear on the Notification Bell five minutes before you are required to confirm your password. If you do not respond within that period of time, you will be signed out.
When you are required to reauthenticate, the appropriate message window will open:
Password authentication
This will typically be your domain password unless informed otherwise by your administrator. Enter your password and click Authenticate to continue.
SAML authentication
If you are logged in to the AppGate ZTNA client using a SAML/OIDC identity provider, you will see the SAML authentication window. Click Authenticate to continue.
You will then be prompted for credentials in your browser. Use the same credentials as you used the last time you authenticated to your SAML identity provider. The browser may auto-complete your password for you, in which case you will see a blank window that you can close after the AppGate ZTNA client shows “Connected”.
If you don’t want to reauthenticate at the current time, close the window. It will reopen the reauthentication window when you need it later.