Error messages appear in red at the top of the AppGate ZTNA client window.
The following tables describe common error messages and how to resolve them. If you encounter an error message not listed here, contact your administrator.
Sign-in problems
Error Message | Resolution |
|---|---|
Invalid password or username. | You did not enter your username and password correctly. Use your domain sign-in credentials unless your AppGate ZTNA or domain administrator has advised otherwise. |
License limit exceeded. Please contact your administrator. | You logged in successfully, but no licenses are available in the AppGate ZTNA system. Contact your AppGate ZTNA administrator. |
Your session timed out. | You were asked to reauthenticate but did not complete the attempt within the designated timeframe. Sign in again. |
Client version is incompatible | The AppGate ZTNA client version you are using is not compatible with your AppGate ZTNA server version. Install the correct version and contact your AppGate ZTNA administrator for guidance. |
Invalid certificate. Please contact your administrator. | Quit the AppGate ZTNA client and contact your AppGate ZTNA administrator. |
There is no access policy set for this user. Please contact your administrator. | You logged in successfully, but no entitlements have been configured. Contact your AppGate ZTNA administrator to confirm your account is associated with a properly defined policy. |
Internal error. | Contact your AppGate ZTNA administrator. |
Connection problems
Issue | Resolution |
|---|---|
The client icon in the task bar is revolving. |
|
Message: The regular server is unreachable Connection issues may occur. | When profile failover occurs, you receive this message. Click it to open an informational page. From there, you can attempt to reconnect to the regular server. |
Application access problems
If you get messages such as “Server not found” or “Webpage not available,” follow these steps:
Confirm you are signed in to the AppGate ZTNA client. If the icon in the task bar shows as an empty circle, click it to open the Sign In window and enter your credentials.
Confirm your device is connected to the network. If the client icon is revolving or a "Connection failed" message appears, a system or network error may have occurred. Contact your AppGate ZTNA administrator.
If your device is connected, the service you are trying to access may be temporarily unavailable. Click the AppGate ZTNA client icon and check for any notifications, such as a message or an authentication request.