Error messages are shown in red at the top of the AppGate ZTNA Client window.
This section will take you through common error messages and how to address them. If you encounter an error message not mentioned below, contact your administrator for guidance.
Sign-in problems
“Invalid password or username”
You have not entered your username and password correctly.
Use your domain sign-in credentials unless your AppGate ZTNA or domain administrator has advised otherwise.
“License limit exceeded. Please contact your administrator”
You successfully logged in but no licenses are available in the AppGate ZTNA system to allow you to access network resources.
Contact your AppGate ZTNA administrator regarding this message.
“Your session timed out”
You were asked to re-authenticate but did not complete the attempt within the designated timeframe (typically, a five minute window).
Sign-in again.
“Client version is incompatible”
You are using a version of the AppGate ZTNA Client that is not compatible with your AppGate ZTNA server version.
Install the correct version for your system.
Contact your AppGate ZTNA administrator for guidance.
“Invalid certificate. Please contact your administrator”
Quit the AppGate ZTNA Client and contact your AppGate ZTNA administrator.
“There is no access policy set for this user. Please contact your administrator”
You successfully logged in but no Entitlements have been set up to allow you to access network resources.
Contact your AppGate ZTNA administrator to ensure your account is associated with a properly defined Policy.
“Internal error”
Contact your AppGate ZTNA administrator.
Connection problems
Client icon in the task-bar is revolving
Click on the icon in the task bar to open the Client window.
The Connected information is available on the home page of the Client. If there is a connection problem there will be a faded dotted line indicating which sites are suffering connection issues.
If these connection issues persist, contact your AppGate ZTNA administrator for assistance.
“The regular server is unreachable”
When profile failover occurs, you’ll receive the message, “The regular server is unreachable. Connection issues may occur.” Clicking on the message will take you to an informational page informing you that an alternative server is being used. From there you can attempt to reconnect to the regular server.
Application access problems
If you get messages such as “Server not found” or “Webpage not available”:
Ensure that you have signed in to the AppGate ZTNA Client. If the AppGate ZTNA Client icon in the task-bar is an empty circle, click on the icon to open the Sign in window and enter your credentials to connect to the network. See the Connecting page for more help with this.
Ensure that your device connected to the network. If the AppGate ZTNA Client icon in the task-bar is revolving, or you see a “Connection failed” message in the login window, there may be a system or network error. Contact your AppGate ZTNA administrator for information.
If your device is connected to the network, then you may be trying to access a service that is currently unavailable. Click on the AppGate ZTNA Client icon and check for any notifications, such as a message or a request for authentication.